at&t wireless has terrible customer service. the people are always really friendly, just terribly incompitent. i called twice a few months ago to get on the canada plan this adds canada to my one-rate (no roaming, ever) plan for $19.99 a month. a lot of money, but a good deal considering the times i call to/from canada.

today i found out my at&t bill was $279. what? then the online bill-view system wasn't working correctly, so i couldn't even figure out WHY it was so expensive. after 10 minutes on hold - terrible music, then every so often there'd be a pause, you'd think that you were finally going to get a human being (or some semblance of the sort) on the other end...nope, it's just ms.machine voice saying they are experiencing 'an unusual number of calls'. why are they always experiencing this? why don't they hire more operators? duh.

the guy who finally picked up sounded bored and annoyed. great. i asked why the bill was expensive, given my plan. he tells me i'm not on the canada plan. i'm put on hold for ten more minutes. when he comes back on the line, he informs me that i should be, and should be for the past few months, but he can't do anything about it i had to call back later because the system was being maintained.

hello? i have to wait on hold again for something YOU screwed up after i called TWICE? why aren't they maintaining the system in the middle of the night when, i hope, fewer people are calling. which is when i guess i will be calling.

i hate at&t, but they are the only company that offers a one-rate and a canada plan. grrrr.

*end irate complaint*

going to go bake christmas cookies and attempt to forget about at&t for a bit...damn cell phones!